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クライアントの苦情手順

最終の更新します July 23rd, 2015

COMPLAINTS PROCEDURE FOR CLIENTS

We, Ybinary, have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship. 

  1. Submitting your Complaint

You may submit your complaint in writing and addressed to the Compliance Officer of YBinary who is authorized to handle and investigate complaints that may be submitted to him from our Clients.

You may use the Complaints Form attached herein and submit it in any of the following ways:

  1. By sending by post or delivering in person the attached Complaints Form at the following address: Suite 305, Beachmont, Kingstown, Saint Vincent and the Grenadines
  1. By submitting the Complaints Form electronically at the following email addresses: [email protected]
  1. By Facsimile at {insert fax} 
  1. Handling of your Complaint 

Once we receive your complaint we will review it carefully and will try to resolve it without undue delay.

One of our officers may contact you directly in order to obtain further clarifications and information relating to your complaint. We shall need your cooperation in order to handle your complaint.

We shall try to reply within one (1) calendar day from the receipt of your complaint. If the complaint requires further investigation and we cannot resolve it within one (1) calendar day, we will issue a holding response in writing or other durable medium. When a holding response is sent, it will indicate when we will make further contact and inform you on the investigation progress.

When we reach an outcome we will inform you of it together with any required explanations and any remedy measures we intend to take.

It is understood that your right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.

 

 

COMPLAINTS FORM 

DATE: 

CLIENT INFORMATION 

Name:

Surname:

Legal Entity Name (in case the Client is a legal person):

Account Number: 

CONTACT DETAILS OF THE CLIENT 

Postal Address:

City/Province:

Code:

Country:

Telephone Number:

Email: 

DETAILS OF THE COMPLAINT 

Date when the Complaint was created:

Employee who offered the services to the Client:

Description of the Complaint: (use a separate sheet if necessary)

 

FOR OFFICIAL USE ONLY

Received on:

Received by:

Assigned to:

To reply by:

デジタルオプション取引は、資金の一部もしくは全てを失うリスクをある程度伴うものです。オプショ ン取引によって利益を出すことを企図している全てのトレーダーはこの事実を考慮に入れておくべ きです。Ybinaryでは、クライアントの皆様に対して、当社のプラットフォームでポジションをオープ ンする以前の段階で、当社の利用条件を注意深く読むようアドバイスさせて頂いております。Ybinaryのプラットフォーム上にて表示されるデジタルオプションの価格付けなどは、会社側がオ プションを売る準備を整えた段階での値段の表示であり、ライブ状態の市場相場や販売時点で の相場レート、そのどちらにも一致しない可能性がありますことをご了承下さい。YbinaryはYマーケティングサービス株式会社が所有し運営するブランドです。所在地 は20-22ウェンロックロンドン、イングランドです。またYマーケティングサービス株式会社はYマーケティング株式会社の子会社となります。こちらの所在地は505スイート グリフィスコーポレートセンター、 POB 1501 、ビーチモント キングスタウン セントビンセント・グレナディーン諸島です。