最終の更新します July 23rd, 2015
COMPLAINTS PROCEDURE FOR CLIENTS
We, Ybinary, have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship.
You may submit your complaint in writing and addressed to the Compliance Officer of YBinary who is authorized to handle and investigate complaints that may be submitted to him from our Clients.
You may use the Complaints Form attached herein and submit it in any of the following ways:
Once we receive your complaint we will review it carefully and will try to resolve it without undue delay.
One of our officers may contact you directly in order to obtain further clarifications and information relating to your complaint. We shall need your cooperation in order to handle your complaint.
We shall try to reply within one (1) calendar day from the receipt of your complaint. If the complaint requires further investigation and we cannot resolve it within one (1) calendar day, we will issue a holding response in writing or other durable medium. When a holding response is sent, it will indicate when we will make further contact and inform you on the investigation progress.
When we reach an outcome we will inform you of it together with any required explanations and any remedy measures we intend to take.
It is understood that your right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.
Legal Entity Name (in case the Client is a legal person):
CONTACT DETAILS OF THE CLIENT
DETAILS OF THE COMPLAINT
Date when the Complaint was created:
Employee who offered the services to the Client:
Description of the Complaint: (use a separate sheet if necessary)
FOR OFFICIAL USE ONLY
To reply by: